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Frequently Asked Questions
How do I log-in?
How do I subscribe?
How do I get my certificate? Will you post it to me?
How many times can I take the assessment?
How long do I get to do the course?
I have a number of people to train will it be easy to manage?
Do I have to do the whole course to get my certificate?
Are your courses recognised by Environmental Health Officers?
How do I get access to the course?
What does the certificate look like?
I have tried to log-in but nothing is happening. Why?
I try to log-in but my username password are not recognised.
I can log-in but when I launch the course nothing happens.
How do I log-in?
Make sure you have subscribed to the course. Enter your chosen username and password in the log-in box at the top-right of the page. Then press the log in button.
Click here to login.
How do I subscribe?
Select a course from the main menu and then click 'Start Course Online'. Or go to our shop page.
How do I get my certificate? Will you post it to me?
To obtain a certificate you must first complete the assessment included in the course. You must achieve more than 67% in all modules. Once you have done this, a 'print certificate' button will light-up on the course menu. You can then print out your own certificate directly from your printer.
How many times can I take the assessment?
You can take the assessment as many times as you like within your year's subscription.
How long do I have access to the course for?
You have access for one year, you can log-in at any time and refresh your knowledge.
Do I have to do the whole course to get my certificate?
You should complete the whole course before trying the assessment and obtaining your certificate. But why? The simple answer is that EHOs like to know you have sat through a whole safety course, not just taken a test. They want to ensure your knowledge is up to date and we are keen for your certificate to be recognised as a indication that you have studied and passed the assessment, ensuring peace of mind for all.
Are your courses recognised by Environmental Health Officers?
The Esky 'Food Safety', 'Health and Safety' and 'Fire Safety' courses are recognised by the Royal Institute for Public Health (RIPH):
Visit the RIPH website for confirmation.
The Fire Safety course has been created with the specialist help of FireSafe Solutions of Leeds
http://www.firesafe-solutions.co.uk/
How do I get access to the course?
Obtaining access to our courses is simple. You have two choices. You can either do the course online or on CD-Rom.
I have a number of people to train will it be easy to manage?
Yes. For supervisors with multiple trainees we provide a management control panel. The control panel allows supervisors to add trainees, monitor their progress and print certificates.
I have tried to log-in but nothing happens. Why?
Our courses require you to have 'cookies' enabled on your browser. If 'cookies' are disabled you will not be able to log-in to the course. AOL internet customers have experienced problems in the past - please contact us if you use AOL.
I try to log-in but my username and/or password are not recognised.
Check that you have not got CAPS LOCK on and enter your details very carefully. If you still have problems please phone us to confirm that your username and password are correct. Or use our automated reminder.
I can log-in, but when I launch the course nothing happens. Why?
Our courses need the 'Adobe Flash player version 9 plug-in' to be installed on your computer in order for them to run. If you haven't got the plug-in then go to the Adobe website to download the plug-in now. It's quick, simple and safe.